| |
|
Date Added to
Site: 3rd March 2004 |
| |
Short Summary
|
| Title |
Influence and Accountability: Citizen Voices,
Responsiveness and Accountability in Service Delivery |
| Author |
Rakodi, C. |
| Publication
Date |
May 2002 |
| Publisher |
One World Action |
|
Short Summary |
How can citizens exercise their right to participate
in meaningful ways in order to influence the delivery of basic services?
How can the public sector's willingness and ability to respond be
increased in accountable and sustainable ways? This report on seminar
proceedings from May 2002 entitled 'From Consultation to Influence'
brings together the discussions that took place focussing on these
two core questions. Basic services for well-being, understood to include
water, sanitation, health care and education, are considered to be
a human right. There is a need to reconsider the meaning and application
of citizenship and governance if the poor and socially marginalised
are to have the tools to demand these basic services, and gain ownership
of both the process and the outcomes. The obstacles are considerable,
however, where people are unaware of their rights, opportunities to
influence are few and governments are resistant to change. A number
of case studies from India, South Africa, Uganda, and the Philippines
provide lessons on successful approaches where citizens have, in fact,
influenced service delivery and budgetary decisions and have held
officials to account.
For a copy of this publication please contact One World Action, Bradley's
Close, White Lion Street, London N1 9PF, United Kingdom, e-mail: owa@oneworldaction.org.
|
|
